You have probably heard the term BPO a lot, especially if you run a growing business or a startup. But what does it really mean? BPO stands for business process outsourcing. It involves delegating some parts of your business workflow, like customer support, accounting, data entry, or IT support, to another company that specializes in […]
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You may have seen a number starting with 855 and wondered where this area code is from? Or maybe you are considering using one for your business, but you are not sure how it works. What is the 855 area code? The 855 area code is not associated with a location. It is not like
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An outbound call center is a team that initiates proactive calls to your customers and prospects. These calls can be selling follow-ups, surveys, reminders, or just support. It is different from inbound call centers as agents here reach out, not wait for answers. Main roles of outbound call centers Outbound agents handle a variety of
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Let’s be honest, real estate is a 24/7 job. Calls can come in during dinner at night on weekends or even on holidays. Miss one and you might miss a potential lead. That’s where a real estate answering service comes into the picture. What is a real estate answering service? A real estate answering service
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A telemarketing call center has professionally trained agents to make or receive calls on behalf of your business. The goal? To sell your products, generate leads, or provide support through the telephone. These centers might sound simple, but they are really powerful tools for marketing and customer service. A lot of businesses across the world,
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If you’re planning to launch your first telemarketing campaign to self-promote or generate leads, you must follow something called the telemarketing sales rule. It’s not just a guideline, it’s a legal requirement. In this guide, you will learn everything about what the role means and what you can and cannot do. What is the telemarketing
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Cold calling and telemarketing are not the same thing. Yes, both involve picking up the phone and calling people, but that’s where the similarity ends. If you are in sales or marketing, knowing the key differences (telemarketing vs cold calling) can help you choose the right strategy to avoid customer frustration and also get more
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What is B2C Telemarketing? B2C telemarketing is when businesses call individuals to sell a product or service. B2C stands for “business-to-consumer and telemarketing simply means using the phone to reach out to those customers. Unlike social media ads or emails, it is direct and completely personal. Sales team or telemarketing representatives from your company pick up
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What is Telemarketing? Telemarketing is an outbound marketing practice that involves contacting potential customers via phone calls to promote, sell, or gather feedback about products or services. It is one of the oldest and most direct forms of marketing, especially used in finance, insurance, and appointment-setting campaigns. If you’re looking to launch your first telemarketing
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The cost of an outsourced telephone survey typically ranges from $6 to $45 per completed interview. This range varies depending on the sample size, survey length, target audience, interviewer experience, and data processing needs. For large-scale customer satisfaction or market research surveys, total project costs can range between $3,000 and $75,000, depending on scope. If
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